Privacy Policy

Update Date: 2025-8-12

This privacy policy aims to help you understand how Rusnandar (hereinafter referred to as "we," "us," or "our") collects, uses, and processes personal information you provide while using Rusnandar services. Rusnandar services include access to the website https://nandars.com and all related applications, features, and content (collectively referred to as "Rusnandar Services").

We highly value the privacy rights of every user, subscriber, content publisher, member, and other individuals who access or use Rusnandar Services (collectively referred to as "you" or "user"). Through this policy, we aim to clearly and transparently explain how we collect, use, and disclose your personal information.

While using Rusnandar Services, you may actively or passively share personal information in different scenarios. For example:

• When you create an account or fill out your profile;
• When you publish content, follow channels, subscribe to channels, or perform other public or socially interactive actions within Rusnandar Services;
• When you interact with other users on the platform.

Given the socially interactive nature of Rusnandar Services, information you make public in the above operations may be viewed, collected, or used by other users. For example, your username, published content, channels you follow or subscribe to, and other information related to your activity may be visible to other users. Certain features may also specifically display your activity status to others, such as showing the creator of a particular video clip or a user's subscription status to a specific channel.

Therefore, we recommend that you fully understand and carefully consider the potential scope of information disclosure when performing any public operations within Rusnandar Services. You have the right to decide what information to share and should also be mindful of protecting your own privacy and that of others.

We commit to strictly complying with applicable privacy protection laws and regulations and adopting reasonable and necessary technical and managerial measures to ensure the security of your personal information.

1. Scope of Application

This policy applies to all interactions that may occur during your use of our application, including but not limited to using various services within the application, providing feedback via email, inquiring about related information, etc. The data controller for your personal data is [Rusnandar (hereinafter referred to as "I, we")]. This policy does not apply to third-party services. We do not share/sell any data with third parties. It is important to note that data collected by third parties is governed by their own privacy policies. If necessary, we recommend that you familiarize yourself with the privacy agreements and practices of those third-party services.

This policy applies to the following scenarios:

• You are using all applications under this developer account.
• You provide us with your personal information (data) through other means for communication purposes.

You have the right not to provide us with personal information in the following scenarios:

• When the law prohibits you from providing it.
• When you do not wish to provide it to us.
• When you do not want our service providers to process it.
• If you are under 18 years of age.

Please read this policy carefully. If you do not accept the content of this privacy policy, please immediately remove or uninstall the application under your account. Once you complete the application download and start using it, we will consider that you accept the content of this policy.

2. Content Explanation

We want you to clearly know what information we collect, use, share, retain, and transmit, as well as how we will use and share this information. At the same time, we will also tell you what rights you have and use simple, straightforward language to help you easily understand our data practices. We recommend that you carefully read our privacy policy. This will help you use our application in a way that suits you. The details are as follows:

3. What Information Do We Collect?

In this policy, we list the types of information we collect. Please keep the following in mind, we collect:

• A. Account Information: When you register for this application or modify personal settings, we collect data you provide, such as username, phone number, profile picture, etc., and assign you a unique identifier account information.
• B. Payment Information: When you purchase related services through payment platforms, we only collect transaction data from these platforms and do not collect or store sensitive information like complete payment card numbers.
• C. Usage Data: We collect data when you use the application, including messages, photos, videos, gifts, and other user data. Additionally, we process your conversations with other users and content you share during use. This content may be stored temporarily to prevent violations.
• D. Communication Data: When you contact our customer service or report an issue, we collect your contact information, message content, and other relevant data, such as your name or alias, email address, IP address, and any additional information you provide. This is primarily used to respond to and resolve the issues you report.
• E. Device Identifiers: When using the mobile phone used for our products, we collect information including device model, operating system version, IP address, unique device identifiers, time zone, system language, etc.
• F. User Behavior Data: When you perform operational information within the product, we collect relevant data on how you use this application, such as chat duration, interaction frequency, content clicked, features used, etc.
• G. Anomaly Data: When you access this application, we collect log data, including error reports, crash logs, etc. This type of data is collected anonymously.

4. How Do We Use Your Information?

4.1 Any personal data we collect is used in accordance with this policy, as detailed below:

4.2 Specially Protected Information:
You may choose to provide information about your religious views, sexual orientation, political opinions, health status, race and ethnicity, philosophical beliefs, or trade union membership. This and certain other types of information may be subject to special protection under the laws of your jurisdiction.

5. What Tracking Technologies Do We Use?

When you access or use our services, we may employ technical means including web beacons, local storage, Android ID, and other similar technologies (collectively referred to as "tracking technologies"). These technologies help us automatically collect information related to you, your device, and your behavior during use. By analyzing and processing the above information, we can optimize your browsing experience, improve service operational efficiency, conduct data analysis, provide personalized feature settings, and display content and advertisements more aligned with your interests and preferences.

5.1 What Types of Tracking Technologies Do We Use?

• Strictly Necessary Tracking Technologies: These tracking technologies are automatically deployed on your device when you access our services or perform specific actions within the application or website. These technologies are essential for ensuring the basic operation and core functionality of the service, allowing you to browse and use our services smoothly. Due to their necessity, we do not require separate consent to use these technologies.
• Functional Tracking Technologies: These tracking technologies are used to record choices you make while using the service (such as language preferences or region settings) to provide you with a more convenient and personalized experience. For example, they can be used for authentication (identifying your login status) and supporting other enhanced features, thereby improving the overall user experience.
• Performance and Analytics Tracking Technologies: These tracking technologies are used to collect information related to your online activities, such as time spent on the service, visit frequency, feature usage, and content interaction. This data is typically analyzed in aggregated or statistical form for research, performance optimization, and service quality improvement, without individually identifying you.

5.2 How and by Whom are Tracking Technologies Stored on Your Device?
When you access or use our services, we may use first-party tracking technologies on your device. Additionally, certain partners (such as analytics or advertising service providers) may also use their own third-party tracking technologies within our services. These technologies may persist during or after your visit.
You can manage or restrict related tracking behavior through our privacy preference settings tool (if applicable) or through your browser or device settings. However, please note that restricting certain tracking technologies may affect the normal use of some features.

5.3 Withdrawing Personalized Advertising Authorization via Device Settings
On Android devices, you can withdraw your previous authorization for personalized advertising by going into your device's Android settings and enabling options like "Opt out of Ads Personalization" within the Google Ads settings. The specific setting path or name may vary depending on the Android system version or device manufacturer.

6. How Do We Share Your Personal Data?

We will never sell users' personal data to others.
Your personal data is not transferred directly from your application to another application on the same device via the device.

Additionally, we may share and disclose your personal data in the following ways:

• 6.1 Service Providers: Service providers who perform work on our behalf and need access to certain personal data to provide services to us. These companies include, but are not limited to, customer support companies, cloud storage providers, analytics providers, anti-fraud companies, etc.
• 6.2 Payment Processors: We use third-party payment processors to assist you in completing payments when using our services. These third parties have access to your personal data to perform these tasks on our behalf.
• 6.3 Auditors and Consultants: We may share your data with external auditors, consultants, and professional service providers (e.g., lawyers, accountants, insurers, etc.) to ensure we comply with regulatory requirements and industry standards, conduct audits, handle disputes, etc.
• 6.4 Law Enforcement, Government, and Regulatory Authorities: We may disclose some of your data to government or law enforcement officials or private parties. We will disclose, at our sole discretion, if we believe it is necessary or appropriate, such as to respond to claims and legal processes (including but not limited to subpoenas), protect our or a third party's property and rights, protect the safety of the public or any person, or to prevent or stop any activity we consider to be or potentially illegal, unethical, inappropriate, or legally actionable. We may also be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
• 6.5 Merger and Acquisition: In the event of a merger, acquisition, or asset sale, your information may be transferred or shared as part of the business transfer.

7. Sources of Personal Data and Disclosure of Sensitive Data

7.1 In the past time, we have collected the above categories of personal data from the following categories of sources:

      Directly from consumers

      Advertising networks

      Social networks

7.2 Important Disclosure Regarding Permissions for Sensitive Personal Data
The application involves the following sensitive personal data permissions. We will detail the purpose and processing method.

8. Third-Party Integrations and Privacy Policies

The application uses third-party SDKs, such as firebase/Google Play Billing, etc. We may automatically collect data for analysis at key points within the application service to better optimize the product or provide users with a better product experience. For more information, we strongly recommend that you review the privacy policies and practices of third-party SDKs. Below we provide links to the purposes and privacy policies of the corresponding SDKs.

9. Why and How We Process Your Information

10. How Is Your Information Transferred?

10.1 Why is information transferred to other countries/regions?
As we operate globally and our users are located worldwide, we may need to transfer information for various reasons, primarily to meet the needs of the following scenarios:

• You share information and interact with family or friends.
• Repair, analyze, and improve our products.

10.2 Where will the information be stored?
Your information may be transferred or transferred to, or stored and processed in, the following locations:

• Our data centers are located in Indonesia, the United States, Singapore, etc.
• Countries/regions where we offer our services.
• Other countries/regions where our service providers are located.

10.3 How do we ensure the security of your information?

10.3.1 We will conduct international data transfers based on the following rules/consensus:

• We adopt the Standard Contractual Clauses approved by the European Commission and other relevant authorities;
• We adopt equivalent mechanisms provided by laws applicable to data transfers to the United States and other countries/regions.
• The application uses in-transit encryption to protect user data flowing from the end-user's device to the server for data collection or sharing. For example, the application provides video call services, and that service provider maintains different encryption events. The application declares in the data security section that data is transmitted over a secure connection, provided they securely encrypt data during transmission between the user device and application servers using best industry standards.
• The application uses encryption technology to store and transmit sensitive information.
• Only authorized personnel can access your personal information.
• We only collect and store your information when necessary.

10.3.2 We would like to bring the following to your attention:

• For your non-sensitive information, such as your email, IP, etc., we cannot guarantee absolute security.
• When you provide personal information or related sensitive information to any third party while using the application, we consider this your right and it falls outside the scope of our protection.

11. How Do We Retain Your Information

• We retain information if it is necessary for our products, to fulfill legal obligations, or to protect our rights or the rights of others. We determine the length of time information needs to be retained based on the specific circumstances. The following are factors we consider:
  • Do we need this information to operate or provide the products? For example, we need to retain some of your information to maintain your account, display your personal information, and keep your text chat history with friends.
  • Is information retention necessary for legitimate purposes? For example, to prevent harm, investigate potential violations of our terms or policies, and enhance security and integrity.

• In the following situations, the duration of data retention can only be determined based on the circumstances:
  • Legal requests or obligations
  • Government investigations
  • User complaints or regulatory (security/violation patrol) procedures

• Scenarios where retention duration can be determined:
  • When you voluntarily delete your account, your personal data will be automatically deleted within 90 days.
  • Please note that when we act as the data controller, we will retain personal information based on relevant policies, laws, regulations, and the purpose of data authorization. The retention period shall not exceed what is reasonably necessary to fulfill the original purpose. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and the requirements of applicable policies, laws, and regulations. Once the storage purpose changes, deletion will occur immediately.

12. How to Delete Your Account Information and Data?

• You can request to close your account and delete the associated personal data at any time. To initiate this process, please log into your account and submit a deletion request in the account settings. Once confirmed, the account deletion operation will take effect immediately. Your account and related personal information will be permanently deleted and cannot be recovered or reactivated.
• Account Deletion Path: Settings → Delete Account → Pop-up prompt → Confirm Deletion
• After the account is successfully deleted, your personal data will be automatically deleted within 90 days. If you still wish to continue using our services, you can re-register and create a new account. If you have any questions or need assistance during the account deletion process, please feel free to contact us via Gmail.

13. Information Regarding Third-Party Partners

We may, directly or through trusted third-party partners, use your personal information to send you promotional information related to our services or introduce other products, services, websites, or applications provided by us and business partners (collectively referred to as "marketing partners"). We believe this information may be relevant to your interests.

Additionally, we may partner with advertising service providers, data analysis agencies, and social media platforms to display advertising content more aligned with your interests both within and outside our services. These partners may use device identifiers or similar technologies to collect information about your interactions while using our services and other websites or applications, helping us evaluate advertising effectiveness and optimize ad display.

In some cases, we may provide advertising partners with processed, limited identifying information (such as encrypted email addresses or device identifiers) to match relevant content or offers across different platforms. Some third parties may also collect information within our services through their own technologies, and their data usage practices will be governed by their respective privacy policies.

It is important to note that we may still send you important notices related to your account or service, such as account updates or policy changes.

14. GDPR, CCPA, and PDP Compliance

14.1 GDPR (General Data Protection Regulation)
If you are located in the European Economic Area (EEA), under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of your personal data.
• Right to Erasure (Right to be Forgotten): You can request deletion of your personal data (except in certain circumstances).
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data.
• Right to Data Portability: You can request that we provide your data in a readable format for transfer to another service provider.
• Right to Object: You can object to our processing of your personal data based on legitimate interests.
  The above applies to the European Economic Area. Users in this region wishing to exercise their GDPR rights can contact us via the customer service email to communicate their rights requests.

14.2 CCPA (California Consumer Privacy Act)
If you are a resident of California, USA, under the California Consumer Privacy Act (CCPA), you have the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Deletion: You have the right to request that we delete your personal information. Please note that under CCPA, we may not be able to immediately delete your personal information if your deletion request involves legal obligations, security needs, transaction records, platform operations, or backup data. In such cases, we will inform you of the specific reasons and strive to accommodate your privacy requests as much as possible.
• Right to Opt-Out of Sale of Personal Information: We do not sell your personal information, but you can still request that we not share certain data with third parties.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
  The above applies to the California, USA region. Users in this region wishing to exercise their CCPA rights can contact us via the customer service email to communicate their rights requests.

14.3 PDP (Indonesia's Personal Data Protection Law)
On October 17, 2022, Indonesia's Personal Data Protection Law (PDP) came into effect. This is Indonesia's first comprehensive personal data protection legislation, outlining key principles of personal data protection, data subject rights, obligations of data controllers and processors, and sanctions for violations. If you are located in Indonesia, you have the following rights:

• Right to Information: The right to know the identity of the data collector, the legal basis for processing data, the purpose of data collection, and how the data will be used.
• Right of Access: The right to access and obtain a copy of your personal data held by the entity.
• Right to Rectification: The ability to update or correct inaccuracies in personal data to ensure information is accurate and current.
• Right to Erasure (Deletion): The right to request deletion or destruction of personal data when it is no longer necessary for the collection purpose or when consent is withdrawn.
• Right to Restriction of Processing: The right to restrict the use of personal data in cases such as disputes over data accuracy or unlawful processing.
• Right to Object: The right to object to data processing in certain situations, such as for direct marketing purposes or processing based on automated decisions significantly affecting the individual.
• Right to Data Portability: The right to request a copy of personal data in a digital format and transfer it from one service provider to another.
• Right to Withdraw Consent: The right to withdraw previously given consent for data processing at any time.
• Right to Non-Discrimination: The right not to face any form of discrimination or penalty when exercising privacy rights.
• Right to Claim Compensation: The right to seek legal redress and obtain compensation if data privacy rights are violated.
• Right to Lodge a Complaint: The right to lodge a complaint with the relevant data protection authority regarding personal data processing issues.
• Right to Object to Automated Decision-Making: The right to object to decisions based solely on automated processing (including profiling) that produce legal effects or significantly affect the data subject.

15. Child Safety Standards

Under our operation and management, we are committed to providing a safe, healthy, and strictly regulated interactive environment for all users. This "Child Safety Standards" document is a public policy statement, clearly demonstrating our zero-tolerance stance on Child Sexual Abuse and Exploitation (CSAE) and ensuring alignment with the Google Play Child Safety Standards Policy. These standards apply to all our users and the content they publish.

15.1 Zero-Tolerance CSAE Policy
We strictly prohibit any form of CSAE behavior, including but not limited to:

• Creating, uploading, sharing, exchanging, or disseminating pornographic or sexualized content involving minors.
• Sexually soliciting, deceiving, coercing, or manipulating minors.
• Soliciting, attempting to obtain, or exchanging nude photos, sensitive images, or personal information of minors.
• Engaging in sexually suggestive conversations, sexual role-playing, or other inappropriate interactions with minors.
• Attempting to contact, lure, or induce minors into inappropriate behavior.
• All violations will be handled according to laws and regulations and may be reported to law enforcement agencies.

15.2 Child Protection

15.2.1 Age Restriction
We only permit adults aged 18 and above to use the service. The platform will implement age verification and immediately restrict or ban accounts suspected of belonging to underage users.

15.2.2 Content Moderation
The platform combines automated monitoring and manual review to continuously monitor the following:

• Live video
• Text chat
• Images and videos uploaded by users
• Any behavior potentially involving minors
• High-risk or suspicious content will be immediately removed and, if necessary, escalated for processing or reporting.

15.2.3 Reporting Mechanism
Users can report content or behavior involving CSAE, suspected underage users on the platform, and behavior aimed at luring or exploiting minors. Serious reports will be prioritized, with initial feedback typically provided within 24 hours.

15.3 Prohibited Content and Behavior

• Inappropriate interaction with children (e.g., fondling or caressing).
• Grooming a child (e.g., befriending a child online to make sexual contact with that child online or offline and/or to exchange sexual photos with them).
• Sexualizing minors (e.g., depicting, encouraging, or promoting images of child sexual abuse, or content depicting children in a way that could lead to their exploitation).
• Sexual extortion (e.g., threatening or blackmailing a child using real or claimed private images of the child).
• Child trafficking (e.g., advertising or luring children for commercial sexual exploitation purposes).

15.4 Enforcement Standards
To ensure platform safety, we adhere to the following enforcement standards for violations:

• Content Action: Violative content will be removed immediately upon discovery.
• Account Action: Accounts that violate policies will be suspended or permanently banned. Device bans may be implemented if necessary.
• Legal Reporting: Behavior involving CSAE will be promptly reported to law enforcement agencies.
• Further Measures: The platform reserves the right to take additional legal action against serious offenders.

15.5 Developer Commitment
We commit to continuously maintaining and publicly updating these standards to ensure strict compliance with the Google Play Child Safety Standards Policy and relevant child protection laws and regulations in various countries. We will continuously strengthen platform safety management measures to provide users with a legal, trustworthy, and safe usage environment.

16. Privacy Protection for Minors

We place great emphasis on the privacy protection of minors. In accordance with the minor safety policies of distribution platforms, we refuse to provide services, collect data, or conduct marketing promotions to users under the age of 18.
We place great emphasis on the healthy development of minors and hope to work with you to protect them. You can join us in this task in two ways:

• Submit a complaint via "feedback" in the "Settings" section of the application;
• Contact us via customer service email: ramucanotem@gmail.com

Our specific measures are as follows:

16.1 Data Collection Limitations

• We do not knowingly collect, store, or process any information from users under 18, including but not limited to their name, address, email, contact information, device identifiers, location data, and any personally identifiable information.

16.2 Handling Violative Data

• If we discover or are notified that a user under 18 has provided personal information, we will immediately take the following actions, including but not limited to:
  • Immediately delete the relevant data and completely erase it from servers or databases;
  • Ban the account associated with the individual from the product, preventing continued access and use of the application;
  • Notify the user that their account has been closed and data deleted;
  • Reject further registration attempts by that user to prevent the possibility of them continuing to provide personal information.

16.3 Minor Reporting Mechanism

• If you discover a suspected underage user while using our products and services, please retain relevant evidence (content or evidence clearly pointing to this) and provide feedback to us promptly via the customer service email or the in-app complaint portal. We will complete verification and processing within 72 hours of receiving the email and inform you of our processing results via email.
• If you are a parent (guardian) and discover that a minor under your care is using our product, please contact our customer service immediately via the customer service email or complaint portal. We will complete user verification and related actions within 24 hours of receiving the email or complaint ticket and inform the guardian of our processing results via email. Here, we fully agree with and support guardians removing or uninstalling this application themselves.

17. Your Rights and Choices

Depending on the laws of your jurisdiction, you may have specific rights related to the collection and processing of personal data. If these rights apply to you, you can exercise them at any time by contacting us via email (ramucanotem@gmail.com):

• 17.1 Right to Access Your Personal Data: You can log into your account at any time to view the personal information we store, including but not limited to username, email, profile picture, chat history, etc.
• 17.2 Right to Data Portability: You have the right to request that we easily move, copy, and transfer your personal data from one IT environment to another in a secure and reliable manner, without affecting its usability.
• 17.3 Right to Erasure/Deletion: You have the right to request the deletion of your personal information, including but not limited to account data, chat history, and payment information.
• 17.4 Right to Rectification: If your personal information changes and this affects your normal use of the application, you can update the relevant information within the application or submit a correction request via [ramucanotem@gmail.com].
• 17.5 Right to Restrict or Object to Processing: In certain circumstances (e.g., involving security or legal compliance requirements), we may not be able to provide full access, but we will try our best to accommodate your request and provide a reasonable explanation.
• 17.6 Right to Restrict Use and Disclosure of Your Sensitive Personal Data: You have the right to request that the collection of your sensitive personal data be restricted to only what is necessary to perform our services.
• 17.7 Right to Withdraw Consent: If we process personal data based on your consent, you have the right to withdraw your consent at any time.
• 17.8 Right Not to Be Subject to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you, except as necessary for entering into or performing a contract between you and us, or based on your explicit consent in accordance with this agreement.
• 17.9 Right to Opt-Out of the Sale or Sharing of Personal Data: If we sell or share your personal data for cross-context behavioral advertising purposes, you can request to opt-out. Even so, we may still need to disclose limited information to partners under necessary circumstances to support legitimate business operations such as service provision, system security, data analysis, or fraud prevention.
• 17.10 Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your rights, such as being charged different prices or provided different levels of quality of services solely based on your request.
• Special Note: These rights are not absolute. All requests are subject to applicable legal requirements, including any legal and ethical reporting or document retention obligations. We may also, at our discretion and in accordance with internal policies, correct, supplement, or delete incomplete or inaccurate information at any time.
• If you have any questions about your privacy rights, please feel free to contact us via customer service.

18. Regarding Policy Updates

• This privacy policy will not be updated arbitrarily except in the following circumstances: when explicitly required by Google Play policies, when relevant laws and regulations change, when we launch new features or services, or when we make business or technical adjustments.
• If this policy is updated, we will inform you of the relevant updates in a timely manner through various means, including but not limited to in-app notifications, emails, and official announcements.
• After receiving a policy update notification, your continued use of this application will be deemed as your acceptance of the updated privacy policy. If you do not agree to this policy change, you can adjust relevant data processing permissions through the privacy settings page, contact customer service to inquire about other solutions, or choose to deactivate and delete your account and application.

19. Regarding Version

This privacy policy is drafted in English. The English version is the original and the final effective version. Translations into other languages are for reference only. In the event of any discrepancy in understanding between the English version and any translation, the English version shall prevail. Its legal effect and scope of application are also solely based on the English version.

20. Contact Us Here

If you have any questions about this Privacy Policy or would like to discuss any other matter with us, please feel free to contact us via email at ramucanotem@gmail.com. Our team is committed to providing you with timely and effective responses. We understand the importance of privacy to you. Whether you want to understand how we handle your personal information or have any concerns regarding data protection, we are here to answer your questions diligently. Your feedback not only helps us improve our services but also allows us to better understand your needs, thereby creating a safer and more transparent experience for you.

Thank you again for your trust and support in Rusnandar. We are always here to listen to you.